Unit of competency

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to manage the communication setting and pace of interactions in general settings. It includes knowledge of the nature and structure of general interpersonal and institutional dynamics and the ability to recognise personal and professional limitations and seek assistance from appropriate persons.

This unit applies to those working as interpreters in a range of general settings for a variety of purposes.

General settings are those in which the context is broad and routine, the content or complexity of the situation can usually be predicted and planned for, and there are opportunities for error correction. There are typically few, or only two participants. Interpreting may be completed onsite or remotely. The elements of the setting must permit the interpreter opportunities to manage the interaction to ensure that utterances are suitable for retention and recall. Miscommunication or consequences of errors in communicative intent that may occur in this setting are readily managed through consultation and preparation.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian Standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Competency Field

Translating and Interpreting

Elements and Performance Criteria

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to PSPTIS042 Manage discourses in general settings.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623

Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

• manage interactions on at least two occasions, including:

• applying code of ethics and conduct to work processes
• using problem solving techniques to assess and resolve barriers to effective communication
• supporting parties to understand and reach agreement on the interpreting process
• deflecting pressure from other parties to perform duties other than interpreting or that are beyond the competence of the interpreter
• seeking debriefing and support where required.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

• factors that may impact interpreting in general settings, including barriers to face to face and remote communication
• communication techniques that facilitate communication flow and interactional management in general settings
• culture-specific knowledge to arrange work environment and confirm relationships between and with parties
• cross-cultural barriers to communication arising from culture-specific attitudes and behaviour and cultural conflicts specific to the language pair
• strategies and techniques for working with people with special communication needs
• relevant professional standards and codes
• limitations of work role, responsibility and professional abilities
• processes for seeking clarification and self-correcting misinterpretations
• Work Health and Safety (WHS) and risk management practices and procedures relevant to nature of assignment
• processes to evaluate effectiveness of performance.

Assessment Conditions

Skills must be demonstrated in a workplace or simulated environment that reflects workplace conditions.

Assessment must ensure access to:

• scenarios, case studies, experiences or examples of interactions with colleagues and clients that require diverse skills and strategies for managing interactions in general interpreting settings.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623